how can i get passed a activation lock?

how can i get pass a activation lock?


iPad (4th gen) Wi-Fi

Posted on Oct 23, 2022 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2022 12:15 PM

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    

1 reply
Question marked as Top-ranking reply

Oct 23, 2022 12:15 PM in response to mikeymike52

You need the Apple ID and password that was used when the device was first set up. If you don’t know that, you can’t remove the Activation Lock.


If this is a used device, the previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.   *


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

how can i get passed a activation lock?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.