I was charged 5.99 from Apple and have reviewed all purchases yet nothing matches this amount. It is impossible to request a refund under reportaproblem as you must select a product for which you want a refund. How do I get this charge reversed or find out what it was for?
Lfereria,
Yup, "reportaproblem" won't work if the item is not in your history.
First determine if it is a real charge on your account, or just a scam phishing message trying to scare you. Phishing messages falsely claiming that you have a charge from Apple are unfortunately very common.
But if it is a real charge on your account, follow the steps in here:
If you see 'apple.com/bill' on your billing statement - Apple Support
Lfereria,
Yup, "reportaproblem" won't work if the item is not in your history.
First determine if it is a real charge on your account, or just a scam phishing message trying to scare you. Phishing messages falsely claiming that you have a charge from Apple are unfortunately very common.
But if it is a real charge on your account, follow the steps in here:
If you see 'apple.com/bill' on your billing statement - Apple Support
If you see an unexpected charge:
You can request a refund* for a purchase that you don't recognize, but you must pay for the purchase first. You can also cancel a subscription if you don't want to continue it.
*You must request the refund within the refund period.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
OR
Sure you have received an invoice from Apple.
Tap on Report a problem on the invoice.
There is a 5.99 charge from Apple but there is no charge listed on any of my account in this amount. How do I request a refund ?
