Cannot change region

I just changed my country and I want to load up a new card for the apple store. I cannot add the card in my new country (UK) because I cant change my region. it keeps telling me that I cannot change region at this time. I have cancelled all subscriptions but I still cannot change. Please help!!

Posted on Oct 22, 2022 05:15 AM

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2 replies

Oct 22, 2022 07:57 AM in response to frankdami

You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions.      *


How to cancel Apple TV+.  *


Purchases - Subscriptions not billed through Apple    *


Link to contact Apple Support at the end of the article.


Purchases - the subscription that you want to cancel is not listed    *


Region - Change your iTunes Store, iBooks Store, or App Store country or region.     *


If you have done all the above and are still having problems, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


Apple on Twitter  - 


Messages chat with Apple



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Cannot change region

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