How to remove Apple id from old phone

I sold my old iPhone 7plus and thought I had it all unlocked and ready. Buyer is telling me they can’t get into the phone without my Appleid password. How can I get the phone to open for her without giving her my password? I’ve erased the phone and have no access to it anymore.

Posted on Oct 20, 2022 3:24 PM

Similar questions

Can I factory reset an iPhone without the Apple ID password? Good day, I recently bought a second hand Iphone from a pawnshop upon checking the apple ID and other accounts have not been log out yet, I tried turning on the erase all data option that after 10 attempts will erase the phones data but I failed to realize that it would need the apple Id and password of the previous owner for it to proceed, is there anything else I can do to reset the phone or can I go on a store for them to reset the phone, I'm really at my wits end here, please help. [Re-Titled by Moderator]
787 1
We bought an iPhone 7 from someone we can’t remove her Apple ID because we don’t know her password to put in a new I’d We bought an iPhone 7 and we can’t delete the lady’s Apple ID because we don’t have her password and we can’t reset the phone with a new id what can we do?
1157 1
What if this phone was given to me and they forgot their Apple ID and password ? This phone was given to me as a gift and it was already a used phone when they got it. So they don’t know the previous owner’s anymore to get the previous Apple ID and password from them . But this was all done willingly from person to person as gifts. So I need to see, how can I activate the phone from here ?
954 3

3 replies

Eric Root

Level 10

685,137 points

Oct 20, 2022 5:27 PM in response to Widm222

See the 'Turn off Activation Lock on a device' section in the article below.

Find My iPhone - Remove a device from Find My iPhone on iCloud.com. -

Widm222 Author

Level 1

4 points

Oct 20, 2022 6:27 PM in response to Eric Root

Thanks so much!!

Eric Root

Level 10

685,137 points

Oct 20, 2022 6:53 PM in response to Widm222

You are welcome. Glad to help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to remove Apple id from old phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up