I ordered Airpods directly from the Apple store with next day delivery option. Received the package via UPS Ground today. My zip code is 20037. Now both my money and airpods are gone!! I informed the building concierge that my box was empty but they say that is how they received it. What can I do now?
Hello sufix,
It would depend on the condition of the box. Apple uses specific packaging for shipping that's easy to identify if it's been tampered with. Their shipping boxes have the pull tabs with the arrows printed on it, just like the actual retail packaging the item comes in. Was the pull tab intact? If so, then that would mean it would've had to leave the warehouse as an empty box and you'd want to call Apple to report that issue.
Contact Apple for support and service
Was the pull tab missing, or the box taped with just generic clear shipping tape? If so, that is not how Apple packages their shipping boxes and that would mean someone opened it at some point after it left the warehouse. If that's the case, you'd want to contact UPS to report the issue.
Cheers!
Ordered my Apple Airpods (3rd Gen) yesterday.. Received EMPTY package today
