FaceTime on top show black

Hello tonia76,

We see that you're having an issue with FaceTime. We'd like to have you try a few steps for us to help with narrowing down this issue that you've been experiencing.

First, close the FaceTime app, restart your device and then test to see if the issue remains. If needed, those steps are outlined in the resources below.

Close an app on your iPhone or iPod touch - Apple Support

Restart your iPhone - Apple Support

If the issue remains, make sure that you're using the latest (16.0.3) version of software. If you're already updated and the issue continues, please provide us with some more details.

• Is this only happening with one contact?
• Are you not able to see them, but they can see you? Or does the call not connect at all?
• Does this happen when connected to Wi-Fi or cellular data?

Thanks for using Apple Support Communities.