files grayed out in my iphone

Why are many of my files grayed out in my iphone files app that I was able to open last week?

iPhone 12 Pro Max, iOS 15

Posted on Oct 15, 2022 11:53 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2022 5:13 PM

Hello cqskie,

Welcome to the Apple Support Communities. 


We understand your situation and how you are noticing that some of the files on your iPhone cannot be selected or opened. We can help you research a solution here. 


As it turns out, something like this may happen if you are attempting to open the file in an app that does not support the file format. 


If you are using the Apple Files app, you can find out about the features supported in the following Apple Support article: 


Use the Files app on your iPhone, iPad, or iPod touch - Apple Support


If you continue to notice an issue after confirming that your app supports the file format, we would suggest contacting Apple Support directly for more help. 


Apple Support


We hope that these troubleshooting suggestions help you find a solution. 

Have a great day! 

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Question marked as Top-ranking reply

Oct 16, 2022 5:13 PM in response to cqskie

Hello cqskie,

Welcome to the Apple Support Communities. 


We understand your situation and how you are noticing that some of the files on your iPhone cannot be selected or opened. We can help you research a solution here. 


As it turns out, something like this may happen if you are attempting to open the file in an app that does not support the file format. 


If you are using the Apple Files app, you can find out about the features supported in the following Apple Support article: 


Use the Files app on your iPhone, iPad, or iPod touch - Apple Support


If you continue to notice an issue after confirming that your app supports the file format, we would suggest contacting Apple Support directly for more help. 


Apple Support


We hope that these troubleshooting suggestions help you find a solution. 

Have a great day! 

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files grayed out in my iphone

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