You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I recently purchased a new phone and following a sync with my old iPhone, and checking all was ok, i factory reset my old iPhone with a view to use this as my company mobile.
I have come back to my phone today and it has a 6 digit passcode which I did not reset.
Having looked for answers, I keep getting pointed to iTunes, but I cannot install iTunes on my mac.
Any advice please?
The iTunes app for Mac was discontinued and replaced when macOS Catalina was released. See: What happened to iTunes? - Apple Support
Use Finder instead as described in If you forgot your iPhone passcode - Apple Support
The iTunes app for Mac was discontinued and replaced when macOS Catalina was released. See: What happened to iTunes? - Apple Support
Use Finder instead as described in If you forgot your iPhone passcode - Apple Support
newer macs use finder rather than itunes to restore ios devices
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
iPhone passcode has been set after a factory reset - no iTunes to reset the phone
