Level 1

10 points

Email Problem

My wife's IPad and iPhone have stopped receiving emails. The iPad is on IOS15 and the iPhone on IOS16.

I have my wife's email account on my Mac; iPad and iPhone and the emails are coming through with no problems.

I have followed all the recommended steps. The email settings match those on my devices. I confess that I have run out of ideas. Any thoughts?

iPad Pro, iPadOS 15

Posted on Oct 14, 2022 1:51 AM

Reply

Similar questions

iPad cannot get emails after new iPhone 16 Recently purchased new iPhone 16 for my wife. Her iPad Air 4th Gen. running iOS 18.2 does not receive emails. Settings on iPhone & iPad are "PUSH" under Fetch new data.
990 3
Not receiving email We have an office email and suddenly those of us with Apple devices can’t access it. The android phones are still working. Nothing has changed. Was there an Apple update or something?
322 1
Can't access my emails on my work iPhone anymore I can't access my emails anymore. This from one day to another Friday December 13 - 14, have controlled all set uups, they are correct, as before. Have installed everything new, received emails for 1 day, since yesterday same same. This has to be fixed immediately as I am using the phone for work and I am self-employed Have already read that this is not only my problem and that Apple is already aware of since days/weeks. It has to be fixed!!!! [Re-Titled by Moderator]
468 3

3 replies

Level 10

685,143 points

Oct 14, 2022 12:52 PM in response to Lexden

Try contacting Apple Support for assistance .

Apple Support Contact. -

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat. -

Apple on Twitter

Messages chat with Apple

Reply

Level 10

685,143 points

Oct 14, 2022 9:58 AM in response to Lexden

Have you tried deleting the account(s), restarting the device, and then adding the account(s) back?

Mail – Setup on a device -

Mail - If you can't receive email on your iPhone, iPad, or iPod touch *

Reply

Level 1

10 points

Oct 14, 2022 10:10 AM in response to Lexden

I have deleted and restored the accounts on both devices but they fail to verify. I have changed the email password on the email host , and on 3 devices email operation is fine but not on the two devices linked to my wife’s Apple ID. It is all very odd.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email Problem

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up