Unable to open attachments in Apple Messages

Since updating to iOS 16.0.2 and now 16.0.3 I cannot open attachments within text messages in the Apple message app. I have looked and cannot find it in my account as ever being downloaded. How do I fix this problem or glitch?

iPhone 11, 16

Posted on Oct 13, 2022 03:11 PM

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1 reply

Oct 14, 2022 05:08 PM in response to Steve_D7797

Hello Steve_D7797,


We would like to see how we can help you with not being able to open attachments with the Messages app. Are you receiving a specific error mesaage when attempting to open the attachment? Are you able to receive photos without issue? Let's check the storage available for the device currently. Go to Settings > General > iPhone Storage. What does it show for avaiable? If you force close the Messages app and restart the iPhone with the steps in this link, does the issue return: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later

  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. The volume button is located on the left side of the device, and the side button is located on the right

  3. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  4. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!


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Unable to open attachments in Apple Messages

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