Cannot get mail

Hey there, and welcome to Apple Support Communities FatherTeddy,

We can certainly understand your concern and can help provide some insight.

We recommend checking out these steps for more information on how to setup your email account on your device and see if the steps matches up with your procedures.

" There are two ways that you can set up an email account in the Mail app on your iOS device — automatically or manually. Learn which option is best for you.

How to set up your email account automatically

If you use an email provider like iCloud, Google, or Yahoo, Mail can automatically set up your email account with just your email address and password. Here's how:

1. Go to Settings > Mail, then tap Accounts.

2. Tap Add Account, then select your email provider.

3. Enter your email address and password.

4. If you see Next, tap Next and wait for Mail to verify your account.

5. If you see Save, tap Save.

If you don't see your email provider, tap Other to add your account manually.

How to set up your email account manually

If you need to set up your email account manually, make sure that you know the email settings for your account. If you don’t know them, you can look them up or contact your email provider. Then follow these steps:

1. Go to Settings > Mail, then tap Accounts.
2. Tap Add Account, tap Other, then tap Add Mail Account.
3. Enter your name, email address, password, and a description for your account.

4. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.

Enter account settings manually 

If Mail can't find your email settings, then you need to enter them manually. Tap Next, then follow these steps:

1. Choose IMAP or POP for your new account. If you aren’t sure which one to choose, contact your email provider.
2. Enter the information for Incoming Mail Server and Outgoing Mail Server. Then tap Next. If you don't have this information, try to look it up.

3. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you'll be asked to edit them. 

If you still can't set up your email account or save your email settings, contact your email provider. "

For additional information, check out this link: Add an email account to your iPhone, iPad, or iPod touch - Apple Support

Kindest regards!

I had this same problem today on my iPhone. I have used this same account for years. After poking around a bit, I went into the Advanced Settings, Incoming Settings and noticed that Use SSL was turned off. I turned that on and then I was able to check my email.

I can't imagine I would have turned that off. Perhaps it has been off for some time and my mail provider (Rackspace) just stopped providing support for non encrypted email. Very strange.