iPhone 14 Pro / iOS 16 Apple Music

Question

iPhone 14 Pro / iOS 16 Apple Music

Since upgrading to iOS 16 and getting an iPhone 14 Pro I am finding that Apple Music stops playing very frequently. When the music stops playing, looking at the app, the music would appear to be playing i.e. the play / pause button is on play but the song progress bar is not moving. The songs then start skipping through but not playing.

Sometimes fully closing the Apple Music App and opening it again will allow me to start playing music but most of the time it will not and so I switch to using Spotify which is works OK. Sometimes get a stream timeout message both when listening over 5G and WiFi (both with good signal).

This can be when listening through my AirPod Pros, through the iPhone Speakers and when handed off to the Home Pod Mini.

Anyone else have this issue? Phone is fully up to date and has been force restarted to try to clear the issue. Can’t seem to find anything from Apple saying there is an issue.

iPhone 14 Pro, iOS 16

Posted on Oct 13, 2022 12:04 AM

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Answer 1

Top-ranking reply

plimagt3

Level 1

23 points

Nov 3, 2022 08:12 AM in response to Ryan0425

I play music that is on my iPhone through my hearing aids. With my iPhone 11 Pro and iOS 15 this worked flawlessly. Now, with my new iPhone 14 Pro and iOS 16 the music plays for seconds, then stops. I press "play" and it runs for seconds or minutes and stops again. Sometimes it will run for 10s of minutes, but always fails as above. I've cycled power on the phone, and killed and restated the app several times with no success

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Answer 2

KMB_12

Community Specialist

Oct 13, 2022 06:30 PM in response to Screaminxpert

Hey there Screaminxpert,

We see that you're having an issue with Apple Music and not being able to play music without interruption. We'd like to have you try a few things for us to help with this issue.

First, try the steps in the following resource to help to narrow down this issue a little further. These steps are used when an app is not working as expected.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If the issue persists after trying these steps, can you tell us if this happens after you've received a phone call or a notification? If the answer is yes, then we'd suggest reaching out to Apple Support directly to have this looked into further.

Get Support

Cheers.

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Answer 3

Ryan0425

Level 1

8 points

Oct 14, 2022 05:12 AM in response to Screaminxpert

its a software issue. This shouldn’t be happening when the music is already downloaded on my phone. I hope Apple fixes this soon!

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iPhone 14 Pro / iOS 16 Apple Music

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