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My iPad Pro is not charging

I already restarted my iPad and it is still not charging.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Oct 10, 2022 6:15 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2022 6:35 PM

Chargenomore Said:

"My iPad Pro is not charging: I already restarted my iPad and it is still not charging."

-------


For reference...

Troubleshooting iPad Charge:


A. Start Here: If your iPad won't Charge - Apple Support


B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple


C. Try what is on these Links:


D. Use an Apple Brand Cable:

Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).


E. About Battery Health:

Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.


F. A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

2 replies
Question marked as Top-ranking reply

Oct 10, 2022 6:35 PM in response to Chargenomore

Chargenomore Said:

"My iPad Pro is not charging: I already restarted my iPad and it is still not charging."

-------


For reference...

Troubleshooting iPad Charge:


A. Start Here: If your iPad won't Charge - Apple Support


B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple


C. Try what is on these Links:


D. Use an Apple Brand Cable:

Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).


E. About Battery Health:

Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.


F. A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

Oct 10, 2022 6:33 PM in response to Chargenomore

Try other known good, compatible power/charging cables and/or other known good 18 or 20W power/charging adapter blocks to test for current cable and/or power/charging block failures.


Power/charge cables and/or power/charge adapter blocks can AND DO fail at any time for any reason.


If no spare power/charging cables or power/charging adapter blocks or NO joy on getting this iPad charging, you can purchase new cables and power/charging blocks from your nearest, “local” Apple Store location or from Apple's own Website.


OR


Purchase new, third party Apple MFi ( Made for iOS devices ) certified power/charging cable and adapter block, from online retail, mobile device sellers, to test with, in order to determine that your existing power/charging cables and adapter block is bad/faulty.


OR, if no success with brand new power/charging cables and/or power/charging adapter blocks,

You may need to use the “Get Support” link, at the top far upper right hand corner of every Apple Support Community Webpage, and make an appointment for your nearest, local Apple Store and bring your iPad and charging cable and adapter block, to the appointment, for Apple employees to test/diagnose and options presented to you.



Best of Luck to You!

My iPad Pro is not charging

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