Hello Erin_Gehman,
Welcome to Apple Support Communities.
We are happy to assist you. Please use the steps here to restart your Mac: Shut down or restart your Mac - Apple Support After your Mac has fully restarted, is this resolved?
- On your Mac, choose Apple menu
> Restart. - If you don’t want app windows that are open to reopen when your Mac restarts, deselect “Reopen windows when logging back in.”
We’d like you to do some isolating troubleshooting steps, so that we can isolate the cause.
Please use the steps as listed here to test in safe mode: How to use safe mode on your Mac - Apple Support
- Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
- Release the key when you see the login window, then log in to your Mac.
- You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
Please use the steps as listed her to create a new user account to test: Set up users, guests, and groups on Mac - Apple Support
- On your Mac, choose Apple menu
> System Preferences, then click Users & Groups
. - If the lock at the bottom left is locked
, click it to unlock the preference pane. - Click the Add button
below the list of users. - Click the New Account pop-up menu, then choose a type of user.
- Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
- Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
- Click Create User.
- Depending on the type of user you create, you can also do any of the following:
- For an administrator, select “Allow user to administer this computer.”
- For an administrator, select “Allow user to reset a password using Apple ID.”
- Use Sharing preferences to specify whether the user can share your files and share your sc
Let us know if you have further questions.
Take care.