My iphone 11 pro max camera lens not switching

Hi!


suddenly my iPhone 11 Pro camera acting weird.

The camera starts up, with the 2x as “default”, when I press the 2x it switch mode to 1x, but then nothing happens when I press the 1x again. The main problem is that I can no longer switch between the 3 modes... ultra-wide and telephoto. When I swipe fast between picture and video mode I see the 3 camera modes (,5x 1x and 2) but they disappear after one second, does not show in video mode either. switching between video and photo mode gets back to 2x even if the 1x was selected before.

The 3 camera modes only show in slow-motion, time lapse and panoramic mode.

Apparently it’s not an hardware issue, as the 3 camera modes works well in third party camera apps.

I have tried many solutions; soft reset the phone, restarted many times, quit all apps, reset settings.

my question is; is this a known or common problem? Is there any fix? My wife have an identical phone about same age, there everything working normally.


please help

iPhone 11 Pro Max, iOS 15

Posted on Oct 8, 2022 01:20 AM

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Oct 9, 2022 12:29 PM in response to Usmanra

Hi Usmanra,


It seems like you're having trouble with your iPhone camera and we want to help.


Is your iPhone up-to-date with iOS 15.7 or iOS 16.0.2:

Update your iPhone or iPad


"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. Choose the software update that you want to install. You can choose to stay on iOS or iPadOS 15 and still get important security updates. Or you can choose the option to upgrade to iOS or iPadOS 16.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


Updates contain fixes and can help resolve issues.


If you're on the latest software and have tried restarting, but the issue doesn't happen in third party apps, we might need to try and restore your iPhone using a computer. Let us know if you have a Mac or PC to work on.


Thanks for using the Apple Support Communities.


Cheers!

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My iphone 11 pro max camera lens not switching

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