Hello,
i have encountered a problem. Turned on my Mac, built in keyboard didn’t work to type password. Cursor with built in track pad is also completely frozen. When I reset it, I get this screen (pictured) every time but I can’t do anything because keyboard and cursor are frozen.
Any ideas on what to do?
MacBook Pro
lesloerocha9 Said:
"Mac completely frozen: Turned on my Mac, built in keyboard didn’t work to type password. Cursor with built in track pad is also completely frozen. When I reset it, I get this screen (pictured) every time but I can’t do anything because keyboard and cursor are frozen. Any ideas on what to do?"
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Troubleshooting a Frozen macOS Update:
Learn from This:
First off, learn from this, knowing to always backup your Mac every so often, so that you a have something to restore your Mac from, for instances such as this.
So, Three Things...
A. Boot in Safe Mode:
(Hold Down: the shift key upon boot). In Safe Mode, login items do not load at log in, certain System Preferences are set aside, and damages system files (caches) are fixed.
B. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . Then, using Disk Utility, see if the Hard Drive is seem. If it is, then see if you need to click the “Mount’ button for it. Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more.
C. If Neither of the Above Works...
Reinstall the macOS:
Go Here: How to Reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more.
lesloerocha9 Said:
"Mac completely frozen: Hello, thanks for your advice. Unfortunately none of the options worked. This screen is a loop. And everything is still frozen.[...]"
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Thank you for the photo.
You are welcome.
A. Use the Keyboard:
What happens when you press the tab key and arrow keys? Does that let you manure about the screen?
B. Reset the SMC and your NVRAM:
(Applies to macOS-Installed Macs only). Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for keyboard) become manipulated, technically. So, reset the SMC and NVRAM.
Hello,
thanks for your advice. Unfortunately none of the options worked. This screen is a loop. And everything is still frozen.
thankfully, my Mac is backed up pretty frequently. I’m not too concerned about losing data. I just need to be able to use to my laptop. I think it may be time for a new one. I’m about to give up on this one
A. It does not.
B. No changes
side note: when it turns on, apple logo appears. It goes away and comes back on. Then the “loading” symbol comes up on its own, and then the apple logo appears over it. Then I get the “reset password screeen”
not sure if it’s any help
Mac completely frozen
