When Screentime Gets turned off on Main Account but it doesn't turn off on the kids iPhone. How do you turn this off?

I have turned off screen time on the Master Account for my Childs phone, However the phone is still showing that it has screen time and it won't allow them to download any apps? Please Advise how to resolve this issue.

iPhone 13 Pro Max, iOS 16

Posted on Oct 4, 2022 05:43 PM

Question marked as Top-ranking reply

Posted on Oct 6, 2022 11:18 AM

Hey JRAltd,


Sounds like you need some help managing the parental controls through Screen Time on your child's iPhone. We'd be happy to help out.


Sounds like you may have only disabled Screen Time for your own device and not for your child's. To do so complete the following steps since they're best equipped to assist in solving this:

To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode.


All this and more is available here: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


We hope this helps out.


Take care!

5 replies
Question marked as Top-ranking reply

Oct 6, 2022 11:18 AM in response to Community User

Hey JRAltd,


Sounds like you need some help managing the parental controls through Screen Time on your child's iPhone. We'd be happy to help out.


Sounds like you may have only disabled Screen Time for your own device and not for your child's. To do so complete the following steps since they're best equipped to assist in solving this:

To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode.


All this and more is available here: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


We hope this helps out.


Take care!

Oct 7, 2022 05:46 AM in response to Community User

Hello JRAltd,


One thing you are going to want to check is the Ask to Buy setting. These steps are from Approve what kids buy with Ask to Buy:


How to turn on or turn off Ask to Buy
If you're a parent or guardian, use your own device to turn on or turn off Ask to Buy.

On your iPhone, iPad, or iPod touch
1. Open the Settings app.
2. Tap your name.
3. Tap Family Sharing.
4. Tap Ask to Buy.
Settings on iPhone showing Ask to Buy enabled for Marisa, Jesse, and Madi.
5. Tap your family member's name.
6. Use the toggle to turn on or turn off Ask to Buy.


Cheers.

Oct 6, 2022 01:16 PM in response to Community User

Thanks for replying back, JRAltd. From your iPhone, go through the following steps:


  1. Go to Settings and tap Screen Time. 
  2. Tap Content & Privacy Restrictions. If asked, enter your passcode.
  3. Tap iTunes & App Store Purchases.


Note what you see chosen for 'Installing Apps'. Also note what shows selected under the section for 'Require Password'. You will want them to be set as Allow and Don't Require.


Once you have those set, restart both devices and see how that helps. Reply back with how it goes or what you found.


Best regards.

Oct 6, 2022 01:09 PM in response to UTBadger

We have turned this off on both phones however when he tries to download apps it is still making him ask for permission. Can you provide assistance to resolve this issue?

Oct 6, 2022 07:16 PM in response to Soosie_J215

Would the child device stay asking for permission even if the screen time was turned off and deleted from the adult device? If so what must be done to resolve this issue?

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When Screentime Gets turned off on Main Account but it doesn't turn off on the kids iPhone. How do you turn this off?

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