Camera scan issue in iPhone 14 promax

I am using HP smart app for camera scanner . It is perfectly working with my iPhone 11 promax even with the latest iOS 16.02. However I am just getting a blank screen (and sometime the flash light on). Seems some issue with the 45megapixel camera in 14 pro. Any solution is highly appreciable

iPhone 14 Pro Max, iOS 16

Posted on Oct 3, 2022 08:57 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2022 08:00 PM

Hello Camera-scanissu-iPhone14promax,


Welcome to the Apple Support Communities!


As that is a third-party app, you'll want to reach out to HP directly to look in to that. As the app developer, they will be best suited to take a look and see what may be going on.


You can use these steps to find how to contact them: How to contact an app developer - Apple Support


Take care!


1 reply
Question marked as Top-ranking reply

Oct 4, 2022 08:00 PM in response to Camera-scanissu-iPhone14promax

Hello Camera-scanissu-iPhone14promax,


Welcome to the Apple Support Communities!


As that is a third-party app, you'll want to reach out to HP directly to look in to that. As the app developer, they will be best suited to take a look and see what may be going on.


You can use these steps to find how to contact them: How to contact an app developer - Apple Support


Take care!


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Camera scan issue in iPhone 14 promax

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