iPad and Canon Pixma Pro printer

Thank you for prompt response! Unfortunately my issue remains unsolved. I can’t even print hard wired directly from iPad Air 5 to Canon Pixma Pro 100 which then bypasses my router. My son (adult) was here with his MacBook Pro to troubleshoot and with my private WIFi password he can print to my Canon printer easily. My iPad Air 5 is running on iOS 15.7 and has printed since that recent security update. (I have found on sites such as DPRview where photographers tend to hang out in various years past there have been issues printing after a recent Mac or iOS update, but I’ve printed since going to iOS 15.7. My son’s being able to use my WiFi w/ my password should also confirm my router is working as it should.)

I am using the Canon PRINT inkjet/SELPHY app on my iPad and can see a response going thru the usual “getting ready to print” before I get the “printer not found.” Odd thing is that last night just for “fun” I removed the plain printer paper, replaced w/ 4X6 photos paper and did not have to tell my app I’d changed paper size. The 4X6 size displayed right away on my iPad across the room from my printer.

Jan Hedlund, I appreciate your input on this and although doubt it will resolve my strange issue I will give it a try. (Comcast has been “working” in my building and although I have my own WiFi I’m going thru weeks of intermittent no warning, no service.) I have a request into building maintenance to come check this out with me, because it should not be happening. Something is switching me off to a different connection or no connection at all. Supposedly the work Comcast is doing in the building is to “strengthen WiFi signal throughout the building.” That’s the public WiFi, nothing to do w/ my own. I do not sign into the public WiFi which now has it’s own password.

The other puzzle is when I move my iPad right next to the printer, connect w/ the printer by cable it should certainly work then no matter what the WiFi is doing or not doing. My iPad just seems to ignore the printer’s existence. Same thing when I pulled out my older but updated iPad Pro.

I’ve been up several nights until the sun began to rise thinking I was going to discover something that now three of us have overlooked to print to my Canon Pixma Pro 100 from my iPad Air 5. In the past I have used either just arrow at top of a page and selecting “print” to print that page…or it results in printing multiple pages if it’s multiple page document. I’ve also used Canon “Selphy app.”

At this point router has been rebooted several times. I’ve done cold reboot on this iPad, have left printer off, iPad off one night overnight…rebooted router. (At least now I know the iPad could not be expected to work simply connected directly to printer using USB-3 to USB little connection.) My working but not used for awhile iPad Pro will also not print for me now although I see it going thru the usual process that normally results in printing just when I select “Print” from options when I want to do something like printing out sheet music for my ukulele.

As mentioned to my surprise when I removed the printer paper, put 4X6 photo paper in the printer my iPad screen was showing 4X6 paper size when I returned to the iPad. Doesn’t this tell me they’re still “talking to, seeing one another?”

I’ll have someone else in here this coming weekend reading all numbers to me, we will double check that way between us. I’m certainly missing something. The quick solution would be just get online, replace my “retired 2011” MacBook Air, and then eventually sort out what’s with my iPad not printing at leisure. Really wanted to go to Apple store w/ appointment, take old MacBook Air in for either trade in or recycle and perhaps get assistance transferring everything from old to new one…also wanting to look at latest MacBook Pro, other things just because it’s there.

Will definitely report back when I discover what finally works to print from an iPad.

At this point, October 8, after a number of conversations with Apple Support we feel we have determined it is not an Apple issue causing my inability to print from my iPad Air 5.

It’s still a puzzle because my son’s MacBook Pro printed out multiple pages from various sites as soon as I gave him my WiFi password.

Canon notes for iPad “no additional software or drivers for iPad” in lengthy info on addition things (tiny print in lengthy details I don’t remember at this point late night.)

Another person, Apple user all her computing life and unusually tech savvy, volunteered to see if she could solved the mystery and came in, verified first router fine, printer on my WiFi (we knew this since my son could print w/ his MacBook Pro last week.) I probably should have had her on my WiFi printing whatever from her iPhone but I have shared only with my son and only this once! Son back in town and will be here again over the weekend. His first business was before the days of WiFi when he established a company to do hardwired networking for businesses. Then he went on to corporate positions in technical field.

Meanwhile, two nights ago I followed advice against my better judgement and succeeded in no longer being able to send and receive mail in my main gmail account after signing up w/ Google One and having to change my Google password. I should call it a night before I do any further damage. (Google itself had been functioning fine w/ password I was using, as had YouTube. Perhaps YouTube still is….)

I bet if I just got online, ordered a new MacBook Air I’d be back to printing on this Canon Pixma Pro 100. Really wanted to go into local Apple Store, trade in 2011 MacBook Air after looking around at new products that are in and others coming this year.

When the mystery of why my iPad suddenly had a problem printing anything even tho it can “see” when I’ve changed paper size in the Canon printer I’ll report back. I think it was still working fine after my recent update to iOS 15.7 but that was only recent change made. My iPhone now shows iOS 16 available. Will update phone another day just in case that shows I can print from phone. (My iPad doesn’t have iOS 16 available yet, and normally for this type update I am now prone to wait but desperate times….)

Success printing from my iPad to Canon Pixma Pro-100! Full page black and white, 4X6 color as well!!!

My son was here today and read everything here in this discussion. He saw all the back and forth text with Apple Support. I filled him in on both voice conversations with Apple Support when following none of the suggestions in text worked and I think I was kicked up to higher level of Apple Support that required voice. Between what I’d done, what my son had done a week ago two days in a row Apple and I agreed this was not anything that could be done differently with iOS. (I still held out hope perhaps my son would put some information together where I’d failed.)

Then when my son was here Saturday he spent hours troubleshooting. He also brought his MacBook Pro again as well as this time one of the iPads from his house. I’d read from some Canon literature on this printer no additional software or drivers needed for iPad/s. Still we were eyeing the printer which although was working flawlessly until two weeks ago and thinking well, son says nothing else left he can do. I purchased this printer a decade ago. It has seen so much use, no problems ever, used enough that printer heads never even needed cleaning…just replace various cartridges as necessary, print color at least once a week. Used to print so much color and some as large as this printer will print. It has been a real workhorse. When I get a new MacBook Air I’ll still be using it until I run out of all those spare ink cartridges. Then looks as if I’ll just retire the old printer.

So my son went over to the printer, I think he had his MacBook and an iPad with him, was mostly just fooling around. Suddenly the printer begins making familiar noise. Out comes a printed black and white text page! “Mom, I don’t even know what I did!” He had been in process of leaving, running late to pick up their daughter as it was. I was exhausted from being up all night Friday night, actually digging myself into a deeper hole having to do with some password changes that came from someone who knows so much more than I ever did but I’d disagreed…long story. Sometimes the less one knows the better, as in “if it ain’t broke don’t fix it.” My son and I had remedied my password changes. He pointed out the ones I used were too long, too complex anyway. So much of what I’ve learned and used is still from back in the Stone Ages. (Password comments extraneous, nothing to do with printer not working, then deciding to work.)

Thank you so much for all the time and thought put into this. I doubt we will ever know why the printer suddenly stopped working with my iPad or any other iPad. It didn’t need any drivers or software updates…or IF there is an answer I wonder if it DID need a software update and something along the way did that??? We didn’t know we were updating anything along the way. The 4X6 color print looks great, so going a few weeks without use didn’t dry out ink.

If I ever know what brought about success I will definitely return and report back. Thanks for listening.

Jan Hedlund, I keep responding in some detail but lose connection before my message hits this board and have to keep signing in again! Thank you for thoughtful and prompt response!

Jan Hedlund, thank you for this. We did not realize physical connection from iPad to Canon printer was not supported method…nor did Canon tech support!