My iPhone 11 has frozen, I have tried volume up volume down and trying to switch off but when asked to power down the phone does not respond

My iPhone 11 is unresponsive can anyone help. I have tries all recommended solutions but I cannot appear to switch off the phone.



iPhone 11, iOS 15

Posted on Oct 2, 2022 03:39 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2022 04:44 PM

Hi Bicestersylvia,

Welcome to the Apple Community.


If you haven't tried it, try a "forced" restart of your iPhone:

Force restart iPhone – Apple Support


or

try getting in touch with the iPhone Support Team:

The iPhone Support team have a "Get support" link at the bottom of their website (link below)

iPhone - Official Apple Support


or

See if you can speak with someone from Apple in your country or region:

Apple phone numbers around the world

:Contact Apple for support and service - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Oct 2, 2022 04:44 PM in response to Bicestersylvia

Hi Bicestersylvia,

Welcome to the Apple Community.


If you haven't tried it, try a "forced" restart of your iPhone:

Force restart iPhone – Apple Support


or

try getting in touch with the iPhone Support Team:

The iPhone Support team have a "Get support" link at the bottom of their website (link below)

iPhone - Official Apple Support


or

See if you can speak with someone from Apple in your country or region:

Apple phone numbers around the world

:Contact Apple for support and service - Apple Support


All the best :-)

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My iPhone 11 has frozen, I have tried volume up volume down and trying to switch off but when asked to power down the phone does not respond

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