Hi, there's a really annoying bug since upgrading to iOS 16 where streamed video content on my iPhone 13 won't scrub properly... it just keeps jumping back to the beginning of the video when I'm trying to scrub to other points in the video... anyone else having this?
Thanks
Hello saddact,
Thank you for reaching out in Apple Support Communities. For issues using playback controls while watching videos on your iPhone, we suggest to follow these steps:
If an app on your iPhone or iPad doesn't work as expected, try this.
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
These steps may help resolve your issue and are outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
Kind regards.
Hello saddact,
Thank you for reaching out in Apple Support Communities. For issues using playback controls while watching videos on your iPhone, we suggest to follow these steps:
If an app on your iPhone or iPad doesn't work as expected, try this.
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
These steps may help resolve your issue and are outlined here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
Kind regards.
Thanks for trying those steps and getting back to us, saddact. It’s appreciated.
Does this issue with scrubbing forward or backward while playing a video happen when you play a video you recorded yourself in the Photos app? Do the back and forward buttons work with the video you created?
If you’re using Safari to watch videos, while the title may not specifically match the issue you’re having but the provided steps may help: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support
Please let us know the results when you're able.
All the best.
Hi, unfortunately non of the above worked... the content just doesn't scrub, no matter where I move the playhead, it just reverts back tot he start so it's literally not possible to scrub further into the video... very annoying bug.
Skip back/forward 10 seconds buttons do nothing either.
iPhone 13 Pro and all latest updates.
Hi, thank you for your responses. The problem seems to have resolved itself by clearing history and website data on the phone... perhaps something lingering from iOS 15 in there after updating to iOS 16.
Welcome back saddact,
We recommend that you contact Apple Support using the steps here: Apple Support This is the next step to resolution.
Take care.
iOS 16 streamed video scrubbing bug
