video focus

I have a new Iphone 14. Using the video camera for the first time. It goes in and out of focus continually. Videos are unwatchable. Is there a setting to correct this or should I return the phone for repair?

Posted on Sep 27, 2022 08:04 PM

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Question marked as Top-ranking reply

Posted on Sep 29, 2022 03:30 PM

Hi kentfromsavannah,


Thanks for posting in Apple Support Communities! Since you're having an issue with your camera focusing, we suggest giving the steps below a try from the article If the camera or flash on your iPhone, iPad, or iPod touch isn't working:


  1. "If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. Restart your iPhoneiPad, or iPod touch
  3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button ."


Following these steps may resolve the focusing issue you're experiencing. We also suggest restarting your device. Although simple, a restart can fix many issues.


Should the behavior continue, contact Apple Support for further assistance: Apple Support.


Cheers!


1 reply
Question marked as Top-ranking reply

Sep 29, 2022 03:30 PM in response to kentfromsavannah

Hi kentfromsavannah,


Thanks for posting in Apple Support Communities! Since you're having an issue with your camera focusing, we suggest giving the steps below a try from the article If the camera or flash on your iPhone, iPad, or iPod touch isn't working:


  1. "If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. Restart your iPhoneiPad, or iPod touch
  3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button ."


Following these steps may resolve the focusing issue you're experiencing. We also suggest restarting your device. Although simple, a restart can fix many issues.


Should the behavior continue, contact Apple Support for further assistance: Apple Support.


Cheers!


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video focus

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