No fix for IOS 16 Siri Malfunction on 12 Pro according to customer service

No matter what I do with Siri, it says, "one moment", then "Still on it", "Something went wrong please try again." This happens even when I tell Siri to call a specific phone number. Same pattern. Chatted with customer service and was advised they are aware of the problem and there is no fix until their engineers fix the problem. Very upsetting. Sorry for the bad news but I thought I would get it out there. Just destroys utility of car play. I can't make business calls while traveling which is really hurting my business.

Posted on Sep 27, 2022 04:55 PM

Reply
3 replies

Sep 27, 2022 05:08 PM in response to michael Juarez

michael Juarez wrote:

Just destroys utility of car play. I can't make business calls while traveling which is really hurting my business.

This tells me that you may have an internet connectivity issue. If you know there are no issues then please try the following.


Reset Network Settings: Only network settings are removed.

  • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
  • To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
  • To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
  • Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


If the above fails....


Go to Settings > General > Reset > Reset All Settings

  • What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.
  • Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
  • Performing this action does not impact any of your personal device data, including photos, videos, notes, messages, reminders, emails, calendars, texts, documents, and other files






This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No fix for IOS 16 Siri Malfunction on 12 Pro according to customer service

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.