I'm not a robot reCaptcha

Question

Level 1

5 points

I'm not a robot reCaptcha

I am able to access a specific site via the app on my iPhone, and I used to be able to access the same site through my MacBook computer; however, now I am unable to access the same site via my laptop. Every time I try to log in, after entering my user name and password, I get the reCaptcha box. I identify the photos as requested and click on the verify button. But the entire process recycles and I am presented with a new reCaptcha box to click and pictures to select. It goes on and on and on, and I continue getting the reCaptcha request with the pictures. I am not able to get through the reCaptcha to the site. (I can still access the site via my iPhone app.) I have spoken with the IT person at the site, and he has told me to update my laptop - which I have done. He then suggested that I de-select "cross site tracking," and I have also done that. He suggested that I try another browser, other than Safari, and I have tried. I even deleted file extensions from Safari preferences. I do not know what else to do, other than to stop using my laptop to access the site. Any help will be appreciated.

MacBook Pro 15″, macOS 11.7

Posted on Sep 26, 2022 08:46 PM

Reply

Answer 1

Top-ranking reply

mustangs27 Author

Level 1

5 points

Sep 29, 2022 09:15 AM in response to Owl-53

Oh, I have just spent another hour trying to "fix" this problem, but with no success. I don't find an actual ad blocker option, but I was able to block pop-ups - and I don't see anywhere to report a specific site url. I have contacted tech support with the banking institution in question, and unless they are able to figure out this snafu, I'm apparently only going to be able to access the site through my iPhone - not my desired option, for sure.

Reply

Answer 2

HWTech

Level 9

66,716 points

Sep 27, 2022 05:24 PM in response to mustangs27

Delete all cookies associated with the website with the problem. Usually this can be done through the Privacy or Security preferences for the web browser being used. You may need to filter by the website's domain name. Each browser does this a bit differently. You can also try using the browser's "Private" mode which may sometimes prevent the browser from accessing previously saved cookies. How you do each of these things vary by each browser.

Are you using any anti-virus apps, cleaning apps, or third party security software which may be interfering with the normal operation of macOS? Try booting into Safe Mode to see if you have the same issue as this will prevent third party apps from launching automatically during boot and login.

Try creating a new macOS user account. Log out of the current macOS user account, then log into the new macOS user account. Do you have the same issue with the new macOS user account? If not, then you have some sort of issue with the main macOS user account (login item, or configuration issue).

Reply

Answer 3

Owl-53

Level 10

100,219 points

Sep 30, 2022 01:35 AM in response to mustangs27

Odd but any Banks of Financial / Investment Institution I have dealt with have started using Their Form of Trusted Device method. That is much like Apple Two Factor Authorization

That is not to say some Banks may use " reCaptcha " but have never experienced this.

If you can point us to the Bank via a link or at least the Name o this Bank, perhaps were can see what is happening from our end and report back our collective experience.

Reply

Answer 4

HWTech

Level 9

66,716 points

Sep 30, 2022 05:01 AM in response to mustangs27

Have you rebooted the Mac?

Have you tried accessing the site while booted into Safe Mode? If you are using any anti-virus apps, cleaning apps, or third party security software, then these apps may be interfering with the normal operation of macOS.

How to use safe mode on your Mac - Apple Support

Another thing to try is creating a new macOS user account. Log out of the main user account, and log into the new user account. How does it work with this new macOS user account?

Set up users, guests, and groups on Mac - Apple Support

Does the bank have an app for your Mac?

Reply

Answer 5

Owl-53

Level 10

100,219 points

Sep 30, 2022 03:19 AM in response to mustangs27

Thanked just visited and refer to below image

For obvious reasons I can not Reproduce your issue and am Not Using Their Services

Let be look around on their site for some more and see if I can find something related to the reCaptcha issue

The Below Banner in image - does your computer present this too ?

Reply

Answer 6

Owl-53

Level 10

100,219 points

Sep 30, 2022 03:53 AM in response to mustangs27

The Only two site I use that use reCaptcha, are not Banks but Cellphone Provider and Landline ( yes still use it 😕 )

In both cases - Using Monterey 12.6 with the updated Safari 16 - not affected by reCaptcha at all.

Actually, the reCaptcha is never presents nor required to Log Into my Accounts.

Reply

Answer 7

mustangs27 Author

Level 1

5 points

Sep 27, 2022 07:45 PM in response to BDAqua

Thanks for trying to help. The URL already starts with https://, so I tried changing it to http://. That didn't work, so I changed it back to https://, but neither URL makes any difference. I still get the repetitive reCaptcha - and as soon as I fulfill the request by selecting all of the pictures, and I click "verify," it returns to "I am not a robot" screen. So I tried that several times (again), but I got nowhere. :(

Reply

Answer 8

HWTech

Level 9

66,716 points

Sep 28, 2022 05:18 AM in response to mustangs27

Forgot to mention you may also want to delete the browser's cache. Most browsers provide either a menu option for deleting browser data, or there may be an option within the browser's preferences/settings to clear the cache.

Reply

Answer 9

BDAqua

Level 10

250,025 points

Sep 28, 2022 10:24 AM in response to mustangs27

Should all be https:// these days.

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

Reply

Answer 10

Owl-53

Level 10

100,219 points

Sep 29, 2022 01:40 AM in response to mustangs27

Is there an extension for Safari to Block Ads .

Running Monterey 12.6 with Safari 16 plus an Ad Blocker extension for Safari and sometimes on a Specific Site the Ad Blocker is going just that. Blocking a proper reCaptcha handshake .

Have to go into the Ad Blocker and WhteList the Specific Site url

Reply

Answer 11

mustangs27 Author

Level 1

5 points

Sep 30, 2022 03:01 AM in response to Owl-53

Absolutely…it’s bayerhfcu (Bayer Heritage Federal Credit Union). However, as I stated early on, I have no trouble getting in, with my iPhone through the app. It’s when I’m using my MacBook that I encounter the perpetual reCaptcha issue. Obviously it’s much easier to view the site using my laptop, and I have only recently encountered this reCaptcha problem. It makes no sense. Thanks for yourhelp!

Reply

Answer 12

BDAqua

Level 10

250,025 points

Sep 27, 2022 05:36 PM in response to mustangs27

See f the URL starts with http://

If it does try changing that part to...

https://

Reply

I'm not a robot reCaptcha

Similar questions