Apple ID/Profile Photo won't change

I have a current user picture that is also the same as my Apple ID picture. I decided to change it to my memoji picture and first tried simply changing the user profile pic simply with the edit feature. It worked initially as the memoji pic appeared there. Later I shut down my iMac and when I rebooted it the old user pic was there instead. I went back into settings sure enough it had reverted back to my old pic. I then went and changed my Apple ID pic thinking maybe that was the issue. I changed that one to my memoji and then went back to the user picture and changed that one to the memoji as well. I logged out only to find the previous apple ID/User picture on the login screen. I logged back in and check both images and they had reverted to the old. Oddly enough, the Apple ID picture on my iphone had changed to the memoji, it just didn't stick with my iMac. Any thoughts?

iMac 27″, macOS 12.4

Posted on Sep 24, 2022 12:31 PM

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1 reply

Sep 26, 2022 2:32 PM in response to Jefferoncini

Hello Jefferoncini,


You'll want to start by making sure you're following these exact steps to change your Apple ID photo on your Mac:


1. On your Mac, choose Apple menu  > System Preferences, then click Apple ID .
If you haven’t signed in to your Apple ID, click Sign In and type your Apple ID information. Follow the onscreen instructions.
2. Click the picture above your name in the sidebar.
The Apple ID picture dialog appears.
3. Do any of the following:
- Select a Memoji: Click Memoji, then click the Add button  to select and compose a facial image. Or select one of the displayed Memoji, then select a pose and style you like.
4. After you select an image, you can adjust its look. Do any of the following:
- Adjust the image location: Drag the picture around within the circle.
- Zoom in or out: Drag the slider left or right.
5. Click Save.


You'll find more information here: Select your Apple ID picture on Mac - Apple Support


If those are the steps you're trying, are you clicking on 'Save' after changing your photo on your Mac?


Thanks!

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Apple ID/Profile Photo won't change

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