Dock Connector Won’t Show Picture, Only Sound since the Update.
Dock Connector Won’t Play Movies. YouTube, Hulu, etc. plays fine but anything Purchased or Downloaded won’t show up on screen just sounds. CAN ANYONE HELP!!!
iPhone 13 Pro Max
User profile for user:
Trish313
User level:
Community Specialist
Hi DDDriver3,
Thank you for posting in Apple Support Communities! Since noticing this has TV app been closed out and your iPhone restarting? Performing these steps can help resolve many unexpected issues we may face with our devices.
To close the app:
- From the home screen, swipe up from the bottom of the screen pausing in the middle
- Swipe left or right to locate the TV app preview
- Swipe up on the preview to close it out
Check out: Close an app on your iPhone or iPod touch - Apple Support
To restart your iPhone:
1. Press and hold either volume button and the side button until the power off slider appears.
2. Drag the slider and wait about 30 seconds.
3. Press and hold the side button until the Apple logo appears to power it back on. Once back on, test to see if this continues.
Check out: Restart your iPhone - Apple Support
You can find additional troubleshooting steps here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support.
Take Care!