Apple ID and iCloud username and passwords are the same…so I can’t get into the iCloud email to verify the code to reset/unlock the AppleID & password.

As a parent, how can I recover/reset my son’s AppleID PW when it wants verification through his iCloud email that has the exact same AppleID and password?? If I can’t get into one, then I can’t get into the other. Help please.

iPad mini 6 Wi-Fi, Cellular

Posted on Sep 22, 2022 03:11 PM

Top-ranking reply

Eric Root

Level 10

685,119 points

Posted on Sep 22, 2022 06:40 PM

See if anything in Section 3 helps.

Apple ID - Password/Security Questions verification e-mail not received. *

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Apple ID and iCloud username and passwords are the same…so I can’t get into the iCloud email to verify the code to reset/unlock the AppleID & password.

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