Thank you.
Is this computer Owned by a Company, University or Organization which has Enrolled this computer in a Mobile Digital Management Service ( MDM ) ?
If not - to be honest - have not a clue why this method will not work except if there is some Third Party Software Installed and used on this computer that will not allow any type of Normal or Terminal Update to be performed.
Understand, we are all working Remotely from all around the world.
Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.
The next best thing for us to having a semi - actual On-Hand experience with this computer is to follow the steps below
Download the Application Etrecheck directly from the Developer.
The application is free or paid from added features.
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.