error 4041
Cannot restore my Iphone 5S using itunes. keeps giving an error 4041. Iphone is stuck on "connect to itunes" screen. Is there a way to reset without computer or access to settings?
iPhone 5s
User profile for user:
Henderson_86
User level:
Community Specialist
Hi shofmann1,
We'd like to help you find the best resolution path restoring your iPhone. It sounds like this is relevant to the device not being recognized. For erasing a device, the only options are iTunes, or through the device settings. You came from a great article regarding issues with this. In addition to these steps we recommend trying If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support. This is the best direction when the steps in the article you came from does not help. If you continue to need help, please reach out to support here: Apple Support
The details in the article shared will be the following:
- Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version
- If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your iPhone, iPad, or iPod touch.
- Follow these additional steps for your Mac or Windows PC.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Thanks for using Apple Support Communities.