Mstrlucky74 Author

Level 1

6 points

Does Apple offer technical support for Home Secure Video?

Does Apple offer technical support for Home Secure Video? Even a paid tech support?

[Re-Titled by Moderator]

Posted on Sep 20, 2022 1:07 PM

Reply

Similar questions

Apple One... Does it include HomeKit Secure Video? I'm looking to get the Apple One Family Plan. It includes: iCloud+ 200GB... So does that also mean I get the HomeKit Secure Video support for up to five cameras included?
1882 4
When will HomeKit secure video support 2k or 4k video? I was hoping that the new Apple homekit upgrade would allow support for 2k video but alas…no. Anyone have any idea if and when Apple HomeKit secure video will support 2k video. I have Eufy 2k cameras that I bought specifically to use with HomeKit as I have a 2T iCloud plan— only to discover the video quality throttled at 1080. I reverted back to just using the Eufy native app as otherwise the video is heavily pixelated even when person at front door is relatively close. Sort of defeats the point of a security camera if I can’t ID the person. I can’t believe there isn’t more of an uproar on the forums and Apple hasn’t addressed this yet.
7201 4
Can video steam and mirror screen support on Hisense24"HK24A36? Can video steam and mirror scree support on Hisense24"HK24A36?
390 3

4 replies

Level 10

167,519 points

Sep 20, 2022 6:37 PM in response to Mstrlucky74

You left out "Kit": Set up HomeKit Secure Video on all your devices - Apple Support

Reply

Level 9

77,894 points

Sep 20, 2022 5:50 PM in response to Mstrlucky74

Apple offers support for Apple products. If 'Home Secure" is not an Apple product, yo need to visit their web pages or call their support numbers.

Reply

Level 10

167,519 points

Sep 20, 2022 1:36 PM in response to Mstrlucky74

Can you be more specific as to what you are looking for? If you are referring to secure storage from your video cameras that would depend on where you are storing the video?

Reply

Mstrlucky74 Author

Level 1

6 points

Sep 21, 2022 6:07 AM in response to deggie

Im having technical issues with HKSV. It skips frames, missing blocks of recordings etc.

thanks

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Does Apple offer technical support for Home Secure Video?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up