Running Big Sur 11.6.8, attempted to download 11.7. Screen appeared to freeze with 5 minutes remaining. Each time I attempt another update, I all see is Checking Updates and it never finds 11.7.

Apparent screen freeze '5 minutes remaining' attempting to upgrade from Big Sur 11.6.8 to 11.7. Rebooted and now 'Software Update' cannot find 11.7. Any suggestions.

iMac 21.5″, macOS 11.6

Posted on Sep 20, 2022 09:43 AM

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Posted on Sep 20, 2022 10:20 AM

Try again while in Safe Mode.

How to use safe mode on your Mac - Apple Support

4 replies

Sep 21, 2022 05:32 PM in response to dialabrain

Rebooted in Safe Mode. Clicked on 'Software Update' . After 30 minutes 'Checking For Updates' screen did not find any update. Rebooted and clicked on 'Software Update'. 11.7 began downloading. Took about 2 hours for download to complete. Two lessons learned here. One, software updates take 2 or more hours to download and if you interrupt the download thinking the imac is frozen, the only way to recover is to boot up in Safe Mode and then reboot. Thanks for the help.



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Running Big Sur 11.6.8, attempted to download 11.7. Screen appeared to freeze with 5 minutes remaining. Each time I attempt another update, I all see is Checking Updates and it never finds 11.7.

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