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munkhtuul17 Author

Level 1

4 points

my face id is broken.

my face id is broken. I cannot fix it anyway. my device is an iPhone 11 pro help me! I already read and tried all of the apple support

iPhone 11 Pro, iOS 15

Posted on Sep 20, 2022 2:44 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Sep 20, 2022 2:50 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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my face id is broken.

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