I can't verify Apple ID with the cellphone number

My son has a new phone after destroying his old one, and he had a different phone number to the one that was used previously for his Apple ID. When we went to set up his Apple ID on his new iphone, it asked for verification through the old phone number, which he can't use. How can we get around this? He doesn't have any other trusted device signed in to his Apple ID.

iPhone XS

Posted on Sep 20, 2022 2:46 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't verify Apple ID with the cellphone number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.