Keynote Collaborate freeze the app

Hello,


I want to share my Keynote presentation but as soon as I press the Collaborate button, the app freezes, the toolbar becomes gray and I can't do nothing. I have already restarted the device, remove the app and install it again... Any idea? I don't know what else to do.


macOS Monterey version 12.5.1 MacBookPro Chip M1 Pro


Thanks!

MacBook Pro 14″, macOS 12.5

Posted on Sep 18, 2022 3:34 AM

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Sep 21, 2022 10:15 AM in response to Aletl

Greetings Aletl,


It sounds like the Keynote app isn’t working as expected. We know how important having a working Keynote app is for you, and you’re in the right place to find a resolution.


The first thing to try is these steps, as they can often resolve this type of issue:

• If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialog that appears, then click Force Quit.
• If the app quit, reopen it by clicking Reopen in the dialog that appears.
• Restart your Mac by choosing Apple menu > Restart.
• Make sure the app is compatible with your version of macOS.
• Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
• Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
• Uninstall any app plug-ins or enhancements from other manufacturers.
If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.

This info is located in the macOS User Guide: If an app freezes or quits unexpectedly on Mac - Apple Support


Cheers!

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Keynote Collaborate freeze the app

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