Google Maps not working
When I attempt to open Google maps, it opens but the page is black and appears to show a reduced image line across the screen
Mac mini, macOS 12.5
When I attempt to open Google maps, it opens but the page is black and appears to show a reduced image line across the screen
Mac mini, macOS 12.5
Hello frederick,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Google Maps not working on your Mac. If the page is loading incorrctly in Safari, try the steps listed here to see if they resolve the issue: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support
"If Safari isn't working as you expect, one of these solutions might help.
These solutions are for issues that affect Safari on Mac, including issues such as these:
Solutions for Safari on iPhone and iPad are also available.
Reload the page
To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.
If you still can't reload:
Check Safari extensions
If you installed any Safari extensions, make sure that they are up to date.
You can also try turning extensions off. From the menu bar in Safari, choose Safari > Preferences. Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions.
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Preferences. Then click Websites, Privacy, or Security to access these settings:
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
Install software updates
Install all available Apple software updates, which can include updates for Safari.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
Check network settings
Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that changed those settings for you.
To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network. You can also add a new network location in Network preferences as a way to quickly reset your network settings for testing.
To find out whether the issue is with your network itself, try viewing the website after connecting to a different network.
Resolve other issues
If you still need help, please contact Apple Support."
We hope this helps.
Cheers!
Hello frederick,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Google Maps not working on your Mac. If the page is loading incorrctly in Safari, try the steps listed here to see if they resolve the issue: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support
"If Safari isn't working as you expect, one of these solutions might help.
These solutions are for issues that affect Safari on Mac, including issues such as these:
Solutions for Safari on iPhone and iPad are also available.
Reload the page
To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.
If you still can't reload:
Check Safari extensions
If you installed any Safari extensions, make sure that they are up to date.
You can also try turning extensions off. From the menu bar in Safari, choose Safari > Preferences. Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions.
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Preferences. Then click Websites, Privacy, or Security to access these settings:
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
Install software updates
Install all available Apple software updates, which can include updates for Safari.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
Check network settings
Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that changed those settings for you.
To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network. You can also add a new network location in Network preferences as a way to quickly reset your network settings for testing.
To find out whether the issue is with your network itself, try viewing the website after connecting to a different network.
Resolve other issues
If you still need help, please contact Apple Support."
We hope this helps.
Cheers!
I used that private window and was better able to discover that this problem is re-current with many and discussed at forums at MacRumors and relating to the update of Monterey 12.6 -
Images are posted there that are exactly as my google maps page presents itself.
This appears to be a glitch I may decide to sit out. I have another extension I have disturbed and had to reload after removing too many items in the website preferences.
Your help is very much appreciated - thank you.
frederick,
You're most welcome. If you need assistance in the future, please don't hesitate to visit Apple Support Communities again.
Take care.
Same, it's an issue on any map format like SeatGeek or AirBnb. It's a problem on Safari, but not Chrome.
Google Maps not working