Left side of PowerBeats Pro not working.
Left side of my PowerBeats Pro are not working. Right side works fine. It is fully charged and I have reset the charging base. What else can I try to get it working.
User profile for user:
J_Johnnyboy
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Community Specialist
Hello timmangini,
We understand you're having trouble with the audio when using your Powerbeats Pro.
We recommend the steps in this article: Sound troubleshooting – Beats headphones and earphones
Once you click and open the link, please read through and complete the steps in the section titled "Snapping, crackling, popping, or no audio on one side."
1) Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your headset, and the L-shaped input connects to your audio device.
2) Check that your audio source is on and working.
3) If your audio source is a computer or laptop, try adjusting the configuration settings.
4) If you still hear distorted sound, try a different audio source and an alternate cable.
The steps above will help you troubleshoot the audio issue you're experiencing with your Powerbeats Pro.
Post back if you still have problems after working through the steps in the link above.
Thanks for using the Apple Support Communities.
Cheers!