I lost pictures on my phone and i had backed it up before resetting my phone

I backed up my phone and then factory reset it and i lost a lot of pictures. I dont know what to do ive tried everything


iPhone 13 Pro

Posted on Sep 15, 2022 8:44 AM

Reply
1 reply

Sep 19, 2022 11:45 AM in response to zaleha145

Hi zaleha145,


To start, look for any backups that may be available. If you don't have iCloud Photos enabled on your iPhone, photos and videos will be stored in a backup in iCloud, iTunes or your computer. This will guide you how to find backups:


To avoid ruining any of your backup files, here's what you should know:
• The Finder and iTunes save backups to a Backup folder. The location of the Backup folder varies by operating system. Though you can copy the Backup folder, you should never move it to a different folder, external drive, or network drive.
• Don't edit, relocate, rename, or extract content from your backup files. For example, to restore from a relocated backup file, you need to move the backup file back to where it was in the Backup folder or the file won't work. Backups serve as a safe copy of almost all of your device's data and settings. So while you might be able to view or access a backup file's contents, the contents usually aren't stored in a format that you can read.

Search for the backup folder on your Mac
To find a list of your backups:
1. Click the magnifier  in the menu bar.
2. Type or copy and paste this: ~/Library/Application Support/MobileSync/Backup/
3. Press Return.
4. Select the Backup folder under Folders.

Find a specific backup
On a Mac with macOS Catalina or later:
1. Open the Finder. Click your device.
2. Under the General tab, click Manage Backups to see a list of your backups. From here, right-click on the backup that you want, then choose Show in Finder, or select Delete or Archive.

3. Click OK when you're finished.

On a Mac with macOS Mojave or earlier, or on a PC:
1. Open iTunes. Click your device.
2. Choose Preferences, then click Devices. From here, right-click on the backup that you want, then choose Show in Finder, or select Delete or Archive.
3. Click OK when you're finished.

Search for the backup folder on Windows 8 or 10
1. Find the Search bar:
• In Windows 8, click the magnifying glass in the upper-right corner.
• In Windows 10, click the Search bar next to the Start button.
2. In the Search bar, enter %appdata%. If you don’t see your backups, enter %USERPROFILE%.
3. Press Return.
4. Double-click these folders: "Apple" or "Apple Computer" > MobileSync > Backup. 


This information is from Locate backups of your iPhone, iPad, and iPod touch - Apple Support.


If those steps don’t help, here's how to check a couple different placed to locate missing photos:


Check your Recently Deleted album
If you accidentally deleted your photo or video, it goes to the Recently Deleted album. Go to Photos > Albums, and tap Recently Deleted in the Utilities section.

On your iPhone or iPad
1. In iOS 16, iPadOS 16.1, or later, use Face ID or Touch ID to unlock your Recently Deleted album.
2. Tap a photo or video, then tap Recover. To recover multiple photos, tap Select, select your photos or videos, then tap Recover.
3. Confirm that you want to recover the photos or videos.
The Recently Deleted album in Photos on iPhone 

More information can be found here: If you're missing photos or videos in the Photos app - Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I lost pictures on my phone and i had backed it up before resetting my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.