Apple TV: Prime Video Ap won't open

Hi, went away for holidays and now I've returned to the Prime Video App not opening on my Apple TV. I cannot uninstall the App. I cannot download it again. I've rebooted my Apple TV and it still won't work. What else can I do? None of these Companies seem to have accessible Customer Service to actually help with these issues. (though I love them both... LOL) Does anyone here have a fix?


Posted on Sep 14, 2022 03:28 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2022 03:59 PM

Hi, I just got off of support from Prime Video and he had me force an Apple update. While my automatic updates were turned on, the update never happened on my Apple TV. My Prime Video now works. Here were his instructions.


Open Settings on Apple TV.

Go to System > Software Updates and select Update Software. If an update is available, a message appears.

Select Download and Install to start downloading. During the update process, don't disconnect your Apple TV. The status light may flash slowly during the update process.

Similar questions

10 replies
Question marked as Top-ranking reply

Sep 15, 2022 03:59 PM in response to Gazzerk

Hi, I just got off of support from Prime Video and he had me force an Apple update. While my automatic updates were turned on, the update never happened on my Apple TV. My Prime Video now works. Here were his instructions.


Open Settings on Apple TV.

Go to System > Software Updates and select Update Software. If an update is available, a message appears.

Select Download and Install to start downloading. During the update process, don't disconnect your Apple TV. The status light may flash slowly during the update process.

Sep 15, 2022 12:26 PM in response to ManyApplesMom

Hi ManyApplesMom,


Looking for some answers and a search found your post. I am experiencing the same issue. Apple TV apps all working fine without issue except Prime from Amazon. Forum at Amazon also has many experiencing the same issue and all of them have been within the last few days. I chatted with several Amazon tech support members but to no avail. Also difficult to understand those whose English is poor. They could not give me an answer and the diagnosis was an "intermediate issue". Pressed them on this and they said to give it a few days and check it out again. This is not an Apple issue but an app issue that they were not willing to determine. So no fix at this time. It does work on a MacBook so can Airplay. Post back if you have success in launching.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV: Prime Video Ap won't open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.