Thanks for getting back to us, chantaé. It’s appreciated.
Have you had a chance to try safe mode yet? How to use safe mode on your Mac - Apple Support -- Safe mode may help resolve your issue. Here’s why:
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
Once you’ve had a chance to test in safe mode, restart your Mac normally to exit. If the issue didn’t occur while in safe mode, test again after a normal restart.
Set up users, guests, and groups on Mac - Apple Support -- If the issue happens while your Mac was in safe mode, or continued after a normal restart, please create a new Administrator account and test the issue there. Once you’ve created the new Admin account, log out of your own, then log into the new one and test. This step will help us determine if the issue is isolated to your own account or if it’s system-wide.
Please let us know the results when you're able.
All the best.