mail app slow to load reading pane

mail loads just fine in preview on my macbook pro. if i go to look at an email it sometimes takes 10-15 seconds for the content to load in the reading pane. however if i hit "reply" the content appears immediately in the reply window.


no issues on phone, ipad.

gmail and mac mail accounts both effected.


OS 12.3.1

MacBook Pro

Posted on Sep 9, 2022 12:31 PM

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4 replies

Sep 10, 2022 06:10 PM in response to hunts73

Hello hunts73,


We would like to see how we can help you with your Mail loading slower than expected. Let's start by updating to the latest macOS 12.5.1, and then test to see if the issue persists. Follow the steps in this link to update the macOS: Update macOS on Mac - Apple Support


  1. "Before continuing, it's a good idea to back up your Mac.
  2. From the Apple menu  in the corner of your screen, choose System Preferences.
  3. Click Software Update in the System Preferences window. Can't find Software Update?
  4. Software Update now checks for new software."



Cheers!


Sep 14, 2022 11:24 AM in response to hunts73

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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mail app slow to load reading pane

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