TrustedPeersHelper keeps on crashing, causing high CPU usage - OLD ISSUE

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whyundtmini Author

Level 1

12 points

TrustedPeersHelper keeps on crashing, causing high CPU usage - OLD ISSUE

I have the same problem as earlier described on the following MacBook Air running Catalina 10.15.7 :

Model Name: MacBook Air

Model Identifier: MacBookAir5,2

Processor Name: Dual-Core Intel Core i5

Processor Speed: 1.8 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Hyper-Threading Technology: Enabled

Memory: 4 GB

Boot ROM Version: 429.0.0.0.0

SMC Version (system): 2.5f9

Serial Number (system): C02HL3LHDRVC

Hardware UUID: 40697A46-101F-517D-B234-0E38B00D1991

Why hasn't Apple been at all responsive to this?????

The following response was totally useless and gives no clue to solution.

Lissy_12

User level:

Community Specialist

Jan 21, 2022 11:20 AM in response to Andreas-TheAppleUser

Hi,

We understand you're experiencing an issue with an app or process on your Mac. We would recommend the guidance in the following resources that may help:

If your Mac restarted because of a problem

About fans and fan noise in your Apple product

Hope this helps!

Have a great day.

Apple User since 1980's and retired Director of Computing & Networking, Stanford University - Bill Yundt

MacBook Air 13″, macOS 10.15

Posted on Sep 9, 2022 12:04 PM

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Answer 1

Sep 10, 2022 06:02 PM in response to whyundtmini

Hi whyundtmini,

This is not the experience we want you to have with your MacBook Air, and we will do everything we can to help you. To help us isolate your issue further, please try booting your computer into safe mode and let us know if you are experiencing the same problems as you initially described, such as high CPU usage and constant crashing.

How to use safe mode on your Mac - Apple Support

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1) Shut down your Mac.

2) Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3) Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4) Log in to your Mac. You might be asked to log in again.

Intel processor

1) Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2) Release the key when you see the login window, then log in to your Mac.

3) You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If you notice that the issue persists in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should consider reinstalling macOS and make sure that your Apple software and third-party apps are up to date.

You can learn how to do that by checking out the link below.

How to reinstall macOS - Apple Support

Thanks for using the Apple Support Communities.

Cheers!

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TrustedPeersHelper keeps on crashing, causing high CPU usage - OLD ISSUE

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