Screenshot on MackBook Air

I used to be able to screenshot on my MacBook Air, but now I can no longer do it. I have tried all 3 ways that Apple recommends to screenshot, but none of them work for me.

Posted on Sep 6, 2022 3:29 PM

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Posted on Sep 6, 2022 4:56 PM

What happens instead?


To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop (or in recent macOS versions, a thumbnail image that can be dragged directly into the body of your reply text).


  • If that key combination is not working for you:  (Apple menu) > System Preferences > Keyboard > Shortcuts > Screenshots > Restore Defaults.


I have heard, but have no way to confirm, that Dropbox will intercept screenshots. If you use Dropbox investigate that possibility also.

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Question marked as Top-ranking reply

Sep 6, 2022 4:56 PM in response to tomara16

What happens instead?


To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop (or in recent macOS versions, a thumbnail image that can be dragged directly into the body of your reply text).


  • If that key combination is not working for you:  (Apple menu) > System Preferences > Keyboard > Shortcuts > Screenshots > Restore Defaults.


I have heard, but have no way to confirm, that Dropbox will intercept screenshots. If you use Dropbox investigate that possibility also.

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Screenshot on MackBook Air

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