I need help my apple music is not working properly on my TV

my apple music is not working properly on my TV…just showing a blank grey screen when I attempt to change the song

UTU7000,

Posted on Sep 6, 2022 03:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2022 11:27 AM

Hi Nata5050,


Thanks for posting in Apple Support Communities. If Apple Music is unresponsive or not working properly and all other apps are working, try forcing the app to quit which may help to get it working properly. Steps below are from Switch quickly between Apple TV apps - Apple Support.


"Switch between apps or force an app to quit

  1. On the Siri Remote, press the TV button twice quickly. 

Windows representing each of the open apps appear in a row on the screen.

2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:

    • Switch to the highlighted app: Press the clickpad center (second-generation Siri Remote) or touch surface (first-generation Siri Remote).
    • Force the highlighted app to quit: Swipe up on the clickpad or touch surface.

3. To leave app-switching view without changing apps, press the Back button < (second-generation Siri Remote) or MENU button (first-generation Siri Remote)."


If the same continues, restart your Apple TV by doing any of the following:

• Press and hold both the Back < (second-generation Siri Remote) or MENU (first-generation Siri Remote) and TV  buttons on the Siri Remote until the Apple TV status light blinks rapidly.
• Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
• Open Settings on Apple TV, go to System and select Restart.


Take care.




3 replies
Question marked as Top-ranking reply

Sep 8, 2022 11:27 AM in response to Nata5050

Hi Nata5050,


Thanks for posting in Apple Support Communities. If Apple Music is unresponsive or not working properly and all other apps are working, try forcing the app to quit which may help to get it working properly. Steps below are from Switch quickly between Apple TV apps - Apple Support.


"Switch between apps or force an app to quit

  1. On the Siri Remote, press the TV button twice quickly. 

Windows representing each of the open apps appear in a row on the screen.

2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:

    • Switch to the highlighted app: Press the clickpad center (second-generation Siri Remote) or touch surface (first-generation Siri Remote).
    • Force the highlighted app to quit: Swipe up on the clickpad or touch surface.

3. To leave app-switching view without changing apps, press the Back button < (second-generation Siri Remote) or MENU button (first-generation Siri Remote)."


If the same continues, restart your Apple TV by doing any of the following:

• Press and hold both the Back < (second-generation Siri Remote) or MENU (first-generation Siri Remote) and TV  buttons on the Siri Remote until the Apple TV status light blinks rapidly.
• Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
• Open Settings on Apple TV, go to System and select Restart.


Take care.




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I need help my apple music is not working properly on my TV

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