I need help my apple music is not working properly on my TV
my apple music is not working properly on my TV…just showing a blank grey screen when I attempt to change the song
UTU7000,
my apple music is not working properly on my TV…just showing a blank grey screen when I attempt to change the song
UTU7000,
Hi Nata5050,
Thanks for posting in Apple Support Communities. If Apple Music is unresponsive or not working properly and all other apps are working, try forcing the app to quit which may help to get it working properly. Steps below are from Switch quickly between Apple TV apps - Apple Support.
"Switch between apps or force an app to quit
Windows representing each of the open apps appear in a row on the screen.
2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:
3. To leave app-switching view without changing apps, press the Back button < (second-generation Siri Remote) or MENU button (first-generation Siri Remote)."
If the same continues, restart your Apple TV by doing any of the following:
• Press and hold both the Back < (second-generation Siri Remote) or MENU (first-generation Siri Remote) and TV buttons on the Siri Remote until the Apple TV status light blinks rapidly.
• Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
• Open Settings on Apple TV, go to System and select Restart.
Take care.
Hi Nata5050,
Thanks for posting in Apple Support Communities. If Apple Music is unresponsive or not working properly and all other apps are working, try forcing the app to quit which may help to get it working properly. Steps below are from Switch quickly between Apple TV apps - Apple Support.
"Switch between apps or force an app to quit
Windows representing each of the open apps appear in a row on the screen.
2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:
3. To leave app-switching view without changing apps, press the Back button < (second-generation Siri Remote) or MENU button (first-generation Siri Remote)."
If the same continues, restart your Apple TV by doing any of the following:
• Press and hold both the Back < (second-generation Siri Remote) or MENU (first-generation Siri Remote) and TV buttons on the Siri Remote until the Apple TV status light blinks rapidly.
• Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
• Open Settings on Apple TV, go to System and select Restart.
Take care.
I went to a different app then back into apple music, still the same issue. I have also unplugged my TV, plugged back in and the issue continues with my Apple Music
Hello Nata5050,
Thanks for trying that. Can you see if your Apple TV is updated? This article can help:
Update your Apple TV - Apple Support
Cheers!
I need help my apple music is not working properly on my TV