Apple Watch Series 7 not showing swimming workout data

Question

Level 1

4 points

Apple Watch Series 7 not showing swimming workout data

I have just upgraded my Apple Watch from the Series 3 to the Series 7 so I can see more information about my swimming. A friend has got the 7 and has had no issues with it.

Mine doesn’t show any information about how many lengths I have done, calories burnt or anything. After about 5 seconds the milliseconds go off the screen and the little icon moving in the top left hand corner stops moving. This didn’t happen with my Series 3.

I have googled the issue and I have changed the settings on my phone and my watch to what it suggests but nothing is working.

I feel I have wasted a lot of money buying an upgrade to a Watch that doesn’t work for what I wanted it too do, but says it does.

Can any one help me?

Apple Watch Series 7

Posted on Sep 5, 2022 04:29 PM

Reply

Answer 1

SnickZ.

Community Specialist

Sep 7, 2022 10:05 AM in response to TobyFa

Hi TobyFa,

Welcome to Apple Support Communities. First, make sure your Apple Watch is calibrated and your personal data is correct: Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Swim with your Apple Watch - Apple Support -- After calibrating your Apple Watch, make sure you’re starting your swim correctly:

Start a swimming workout

1. Open the Workout app.

2. Scroll to Pool Swim or Open Water Swim. Use Pool Swim for laps in a pool and Open Water Swim for swimming in places like a lake or ocean.

3. Tap to start the workout or tap the more button to set a calorie, distance, or time goal.

4. For Pool Swim, turn the Digital Crown to set the pool length. This helps your Apple Watch accurately measure your laps and distance. Then tap Start.

5. Wait for the three-second countdown. To skip the countdown, tap the screen.

Please let us know the results when you're able.

All the best.

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Answer 2

judysings

Community Specialist

Sep 10, 2022 12:19 PM in response to TobyFa

Good afternoon TobyFa,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service - Apple Support

Take care.

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Answer 3

TobyFa Author

Level 1

4 points

Sep 8, 2022 01:21 PM in response to SnickZ.

Hi, thanks for your reply.

i have done all those things and others, I’ve changed setting and it’s still the same.

The milliseconds are not showing on my watch and this stops the workout when this go off the screen after 3-5 seconds. It happens when I do a walk too.

how do I fix this issue? My friends shows the information on hers and hasn’t had to mess around with any of the settings!

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Apple Watch Series 7 not showing swimming workout data

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