Over the last 2 days all my incoming emails have gone straight into the trash folder. I have tried deleting my email account and reinstalling it but this hasn’t worked.
I have an iPhone 12 & this is on the email app. Any help would be appreciated as it’s really frustrating me!
thank you in advance
iPhone 12, iOS 15
Hello El1606,
Welcome to Apple Support Communities. It sounds like you need some help with iCloud Mail. We certainly understand why you'd reach out and we are happy to help!
Let's make sure you don't have any email rules filtering these into the trash:
Set up rules to filter email in Mail on iCloud.com - Apple Support
We hope this helps!
Cheers!
Thanks for clarifying, El1606.
If you've removed and then added the account again, the next thing we'd suggest is signing into the Outlook website to see if the behavior is present there. This will allow us to isolate the issue to the account or the device. If the issue is present when you sign in on the website, you will want to reach out to Microsoft support for further troubleshooting: Contact Us - Microsoft Support
Best Regards.
This is in outlook not iCloud
Hi, as suggested above I have logged into outlook on my iPad and my email is still going into the trash on here as well, so it’s looking like an account issue not a device problem.
please advise
Hey El1606,
It sounds like you have been able to isolate that to an issue with your email account.
We'd recommend contacting your email service provider for the best assistance on that.
Thanks!
New emails going straight into trash
