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Level 1

4 points

MY SCREEN IS BLACKED OUT

MY PHONE IS STILL ON ALTHOUGH SCREEN IS BLACKED OUT I CAN'T SEE ANYTHING?

iPhone 11

Posted on Sep 4, 2022 2:36 PM

Top-ranking reply

Level 10

212,570 points

Posted on Sep 4, 2022 2:53 PM

Start with a forced reset:

THEN

THEN

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

If that doesn’t resolve the problem post back.

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