You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my special needs son needs his passwords reset but we can't remember password to iCloud.com account or his verification questions

THIS IS NOT ABOUT MY IPHONE, it is my son's and he is special needs. He had an Occup. Coach to help with his computer, iPad, etc., but that person is no longer around. How can I reset my son's Apple ID if we also don't have the password to his email account and did not set up verification questions? Can we just start a brand new Apple ID and email account? He wants to get back on the Facebook thread for the car club he and his dad are in, he can't add apps, etc. on his iPhone and we can't get on his email account.

iPhone 11, iOS 15

Posted on Aug 31, 2022 7:28 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2022 10:32 AM

For the email account, go to the email provider's website, and in the log in area, there should be a Forgot Password option.


For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


Apple on Twitter


Messages chat with Apple


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      

Similar questions

2 replies
Question marked as Top-ranking reply

Sep 1, 2022 10:32 AM in response to loca4rods

For the email account, go to the email provider's website, and in the log in area, there should be a Forgot Password option.


For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


Apple on Twitter


Messages chat with Apple


If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      

my special needs son needs his passwords reset but we can't remember password to iCloud.com account or his verification questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.