Photos not backed up
I bought iCloud+ but my photos aren’t backing up and my phone doesn’t want to update. What do I do?
iPhone XR, iOS 15
User profile for user:
hc1111
User level:
Community Specialist
Hey there amarie244,
We'd like to clarify, are you seeing any errors regarding storage, connection, etc? If so, what is it that's displayed exactly?
If the storage is low, this would explain the issue with creating a backup. Use the steps below for help:
If an alert says that there's not enough iCloud storage
Check how much iCloud storage you have available, then check your Next Backup Size. Then take steps to reduce the amount of information you store in iCloud, or upgrade your iCloud+ plan.
Check your iCloud storage and Next Backup Size in iOS or iPadOS
1. Go to Settings > [your name].
2. Tap iCloud. The amount of iCloud storage that you've used is listed at the top. Learn more.
3. Tap Manage Storage.
4. Tap Backups, then tap the device you're using. Next Backup Size is listed under Last Backup and Backup Size.
It may take a few minutes for your device to calculate Next Backup Size.
If your available iCloud storage is low
1. Make more space available in iCloud by reducing the size of your backup or deleting information that you don't need.
2. Upgrade your iCloud+ plan.
3. If you still need help, contact Apple Support.
For additional help: If you can't back up to iCloud - Apple Support
Take care!