This just started yesterday. Gmail was working fine for years, now it crashes Apple Mail in my older iMac running 10.11.6, but has no problem with my iCloud email. I have a Macbook Air running an older OS that has no problem with Gmail. Apple tech support tried a few things, no success. Any ideas? Kinda desperate, this is my primary email account. Thanks.
iMac 21.5″, OS X 10.11
Hi Neil Kaplan1,
To clarify, have you verified if the issue persists while in safe mode? If not, this will allow us to determine if the issue is software related and could possibly resolve the behavior. Your Mac will load slowly and your screen may flash. However, this is expected behavior while in this mode:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
If the issue continues in safe mode
If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.
If the issue doesn't continue in safe mode
If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.
If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.
If updating your software doesn't help, try any of these solutions:
• Test your login items.
• To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
• Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
• Reinstall macOS.
Click here for more details: How to use safe mode
Best wishes.
Hi Neil Kaplan1,
To clarify, have you verified if the issue persists while in safe mode? If not, this will allow us to determine if the issue is software related and could possibly resolve the behavior. Your Mac will load slowly and your screen may flash. However, this is expected behavior while in this mode:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
If the issue continues in safe mode
If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.
If the issue doesn't continue in safe mode
If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.
If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.
If updating your software doesn't help, try any of these solutions:
• Test your login items.
• To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
• Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
• Reinstall macOS.
Click here for more details: How to use safe mode
Best wishes.
Gmail crashing Apple Mail
