Senior scammed

Senior scammed and now laptop is locked. Can apple support help him over the phone?

Posted on Aug 28, 2022 01:20 AM

Top-ranking reply

leroydouglas

Community+ 2025

Level 10

196,440 points

Posted on Aug 28, 2022 09:19 AM

EllenGriffin wrote:

Senior scammed and now laptop is locked. Can apple support help him over the phone?

Call Customer Support (800) MY–APPLE (800–692–7753)

Contact Apple for help with Apple ID account security - Apple Support

View in context

Similar questions

Gave a scammer access to my iMac - What now? An elderly family member was, I believe, a victim of a computer scam/hack. Her computer was locked up and a phone number came up on her screen to call - she called the number and gave a person on the phone access to her screen/computer (they told her how to access a web page that gave them access). Once they asked for money she realized it was a scam and hung up. How at risk is what's inside her computer AND how does she now get her computer fixed? It's a desktop Imac. Do I take it to the Apple store - she's 85? In the meantime I've told her to unplug her computer and not turn it on. [Re-Titled by Moderator]
1261 4

1 reply

Top-ranking reply

leroydouglas

Community+ 2025

Level 10

196,440 points

Aug 28, 2022 09:19 AM in response to EllenGriffin

EllenGriffin wrote:

Senior scammed and now laptop is locked. Can apple support help him over the phone?

Call Customer Support (800) MY–APPLE (800–692–7753)

Contact Apple for help with Apple ID account security - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Senior scammed